Before Coming to the Hospital

We are here 24 hours a day, every day of the week, to minimize all your worries and troubles and to send you away from our hospital in a peaceful way.

Before coming to our hospital; You can get all kinds of information about the procedures you will have done and the necessary preparations from our Call Center staff by calling 0(266) 372 00 00. They will be listening to you on the phone 24 hours a day, to answer all your calls for help, all kinds of information requests, and to assist you in all matters related to our hospital.

Please bring your identity card/driver's license, if any, your hospital identity card and insurance card (private/state) with you when you come to our hospital. These will be necessary for your outpatient and hospitalization procedures in our hospital.

When You Come to the Hospital

When you come to our hospital, our colleagues at the information desk will greet you. You can forward all your questions to them, and you can get information about your own procedures and your relatives in the hospital from them.

If you have come to our polyclinic; Our friends, who are "Patient Counselors" at the polyclinic counters, will welcome you with a smiling face and will do their best to help you. If you come to our polyclinics by appointment, please arrive at least 15 minutes earlier than the appointment time.

Your room

• All rooms of our hospital have the highest hygiene conditions and comfort.
• Your room is fully sanitized before you arrive and is constantly cleaned throughout the day.
• Bed linen is changed every two days unless your doctor has instructed otherwise.
• The flooring of your room is made of material that does not contain microorganisms.
• Hepa-filtered healthy air is supplied to all areas with the air conditioning system, which can heat or cool according to the user's preference in patient rooms and medical areas. Please consult our staff on your floor for the use of the air conditioning system.
• All rooms have a private bathroom, television, air conditioning, telephone and a mini fridge in our suite rooms.
• You can bring your bed to the desired position in your room, turn the lights on and off from the system at your bedside and call your nurse.
• Your patient's room can be changed during the day in line with the requirements; Please note that single, double and suite room rates are different.
• Due to hygiene requirements, there is no toilet brush in your room. Please do not hesitate to call our 24-hour cleaning team if needed.

Visitor Rules

• Patient visits are not made after 22:00 in our hospital, please do not request a visit outside of visiting hours.
• If the visit is not approved by the patient's responsible doctor, please do not insist.
• Visitors should respect the privacy of the patient and leave the room during the examination or procedure.
• The rest and other needs of our patients should be taken into consideration, and the visit period should be kept as short as possible.
• During the visit, it should be spoken in a way that does not disturb other patients, and more than two visitors should not enter the patient's room at the same time.
• Hands must be washed before and after the visit.
• No food or drink should be brought during the visit.
• Live flowers brought during the visit cannot be taken into the room. Your gift, which is kept by our security guards, is delivered to the patient or his/her relatives upon discharge.
• Visiting rules for intensive care patients and patients with contagious and epidemic diseases are different, information will be provided by the unit responsible.

Rules for Companions to Follow

• Maximum one attendant can stay for a patient, daily meals of a companion are included in the room services.
• Accompanying patients cannot stay with intensive care patients and patients with contagious and epidemic diseases.
• Our companions should take care to speak and act in a way that does not disturb other patients.
• Compliance with the patient menu is extremely important for the health of the patient.
• The patient and companion information given by your nurse should be listened carefully and the instructions should be followed.
• If desired, a companion can be provided for our patients who do not have a companion, please contact the Head Nurse about this.
• It is kindly requested that there are no male attendants in the double rooms on the 5th floor.

Phone use

Telephones in patient rooms are closed to outside calls. Your room number is also your extension phone number, and you can inform those who want to call you from outside that they can reach you by dialing your room number after 0266 372 00 00.

important phones

• Cafeteria 1820
• Security 1057
• Patient Relations 1077
• Head nurse, 3rd floor 1300
• Head nurse, 4th Floor 1400
• Head nurse, 5th Floor 1500
• Hospitalization 1067
• Patient Exit 1068
• Contracted Institutions 1065
• Consultation 1066

Using Internet

There is wireless internet broadcasting in our hospital, please ask the floor secretary for the password.

Security

• Our hospital is monitored with a 24-hour closed security system and our security personnel are at your service 24 hours a day.
• If possible, do not bring your valuables to the hospital, if you have, be careful not to leave them with you.
• Our hospital was built with smart building technologies, providing the highest level of protection in case of possible disasters and fires.
• All of our hospital staff have received fire and disaster training and will guide you in a possible situation.
• All of our staff wear hospital ID cards.
• All information of our patients is kept confidential.

Cigaret

Smoking is strictly prohibited throughout our hospital, and smoke detectors placed everywhere in the building are active 24 hours a day.

Food

Patient menus are prepared with the instruction of the doctor and the approval of the dietitian.

Breakfast is served between 06:30-08:30, lunch is between 11:30-13:00, dinner is served between 17:30-19:30 in winter / 18:00-20:00 in summer. Meals are also brought to your room.

It is forbidden to bring food and beverages from outside to the hospital.

Place of worship

There is a masjid in the basement of our hospital.

Birth

• Our hospital is aware of the importance and value of breast milk, and our staff provides information, encouragement and support to mothers about breastfeeding.
• The first heel blood of newborns is taken in our hospital and the first hepatitis vaccines are given in our hospital. If the results of the scans are negative, you will be contacted.
• The follow-up and routine vaccinations of newborns after 1 week of age are performed by family physicians, please do not neglect to visit your family physician within the first week after birth and at regular intervals that will be notified to you afterwards.
• You can apply to the floor secretariat for birth photography and E-baby services.

Payments

• A certain amount of down payment is taken from all our patients who come to our hospital, according to the treatment to be applied.
• Interim payments are taken at certain intervals in long-term treatments.
• You can pay with cash or credit card at our hospital.
• If you are a contracted institution employee or privately insured, we may need to make you wait for a while as approval will be obtained from the institution you are affiliated with at the time of payment.
• If your discharge is made after 13:30, the daily room fee will be charged.
• Your analysis and examination results and your discharge summary (epicrisis) form are kept in our information system, and if you need it after discharge, please contact your doctor or our Patient Relations Department.

Cafeteria

• Our hospital cafeteria is located on the ground floor and provides 24-hour service.
• Our cafeteria can be served to your room between 08:00 and 18:00.
• The cafeteria phone number is 1820.

Patient rights

1. Right to Benefit from Health Services: Our patients have the right to benefit from all the health services and facilities offered by our hospital in accordance with their needs, without any discrimination.
2. The Right to Obtain Information about Health Status: Our patients; has the right to request verbal or written information about his health status, the medical procedures to be applied to him, their benefits and possible drawbacks, alternative medical treatment methods, possible consequences if the treatment is not accepted, and the course / consequences of the disease.
3. The Right to Respect Privacy: In our hospital, all kinds of medical interventions are performed by respecting the privacy of our patients. Every precaution is taken for this.
4. Patient's Right to Consent in Medical Intervention: Except for life-threatening situations, no intervention is made without the consent of the parents or guardians of our patients, unless they are underage or do not have the ability to make a decision.
5. Other Rights: All of our patients have the right to ensure safety, to fulfill their religious obligations, to benefit from religious services, and to have a companion.
6. Right to Application, Complaint and Lawsuit: Our patients and their relatives have the right to all kinds of applications, complaints and lawsuits within the framework of the legislation in case of violation of patient rights.

Responsibilities of the Patient and His Family

1. Responsibility to Provide Information: Our patients must provide their medical history, information about their current complaints and personal information completely and accurately. They should inform the healthcare team about the changes that occur during and after the treatment.
2. Responsibility to Follow the Treatment and Recommendations Given: Our patients must exactly follow the treatment and care plans and recommendations prepared by the healthcare team.
3. Responsibility to Refuse and Stop the Treatment: Our patients are responsible for the developments that will occur in case of refusing or stopping the planned treatment.
4. Responsibility to Pay for Health Care Expenses: Our patients should inform how they will cover the costs of the health services they receive during their application to our Hospital. For this purpose, if they are affiliated with any institution, they are responsible for notifying the necessary documents in a timely manner in accordance with the legislation.
5. Responsibility to Comply with the Rules and Practices of Our Hospital: Our patients are responsible for complying with the rules and practices of our Hospital during the period they receive service from our Hospital.
6. Responsibility to Respect: Our patients and their relatives should respect the rights of other patients and staff. They should avoid behaviors that will endanger the health of other patients and make them uncomfortable.
7. Responsibility to Report Communicable Disease: Our patients with a contagious disease or suspected of having a contagious disease must report their condition in order to protect other patients and our staff and to take the necessary precautions.
8. Responsibility for Not Making Improper Requests: Our patients should not want treatment methods and practices that are contrary to their treatment plans.
9. Responsibility to Comply with Visitor Rules: Our patients and their visitors must comply with the visitor rules of our hospital.
10. Responsibility for Compensation: Damages caused to facilities and fixtures by our patients and their relatives should be covered.

For Your Complaints, Requests and Suggestions

• By calling 1077, the internal phone of the Patient Relations Department during working hours.
• By contacting the Supervisor Nurse outside of working hours (Floor secretariat will assist you)
• By giving verbal notification to the patient relations personnel who come to the room visit
• You can reach our Authorities by entering the "contact" section of our website; You can send your complaints, requests and suggestions.

Thank you for choosing us, we wish you a healthy day.